The Jam Cruise Forum

I have called Cloud 9 four times looking for my eTicket - 3 times this week...it has still not shown up. It is not in my junk mail folders. My passenger doesn't have it either. Cloud 9 office is now closed. What's a Repeat Offender to do???

I am having the same exact problem, I really hope this doesn't present a problem when boarding.

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Back in the swing of things on JCXI

Just got off the phone with Ashley at C9 and she did say she'd have MSC resend it today...but also added that IF the documents don't arrive...I can board with just me, my costumes, sparkley things and passport since we are already on the ship's manifest.

They have told me they are going to send them several times now. Oh well, all will be good once we are there I am sure.

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Back in the swing of things on JCXI

If you still have nothing when you leave:

Print out your confirmations that you have paid. In an absolute worst case scenario, MSC has the roster of cruisers and together with C9 on site it should be figured out. It's probably going to be long and tedious. It should be possible also to call MSC and get your booking number (not C9 reservation, I mean MSC booking#) but as we all know with MSC they're not very organized.
Keep raising hell though until the last minute.

This is a problem every year for a lot of us. Just to put blame where it belongs, it's actually not Cloud 9 causing all this drama, it's MSC. C9 is caught in the middle and I'm sure are working their asses off to get it fixed. But you need to be that squeaky wheel!

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Decisions, decisions...
What if it's all real?