Sounds like they are getting closer. I saw this reply this morning from staff.
Alejandro M, Customer Service Manager at Aventura Spa Palace, responded to this review
Dear Nina C. W, thank you for sharing your experience about your last visit to our resort, we appreciate your comments as they give us the opportunity to address your concerns.
We regret to hear that our Front Desk team did not rock your world at your check-in; our front desk rockers are the face of our resort and we know the importance of a smile, great service and true passion is to our rock stars. For this reason we apologize for any inconvenience this may have caused you, as in no way reflect the excellence in service we have come to be known for at our resort. Thank you again for your observations and recommendations; We sincerely hope you give us the opportunity to change any negative perception you may have towards our service and facilities in a future visit, and give you the true rock star experience you deserve as our valued member here at Hard Rock Hotel Riviera Maya
To add on this a little more, allow me to share with you some updates about our resort; We are excited as we are in the final stage of our transition; while there are some transformation works going on at this very moment on one building and rock shop in heaven side they are on the final detailing and décor works prior to opening. As well as the Heaven nightclub, Bar & Lounge we expect these venues to be ready somewhere between the 1st quarter of the year in 2014, nonetheless, the rest of the resort is ready to rock! All of our restaurants are open (Frida, Pizzeto, Ipanema, Zen, Float, Toro, Le Petit Cochon terrace, Cava Roja, Dive, Zen 2 go) Ciao is almost ready as it awaits some kitchen ware that will arrive in a few days, our pools and beaches are fully operational, same as the rock shop in Hacienda, sun bar, martini bar, dive bar, zen 2 go, etc.
It really depends much on the dates of your visit, as the works run on a fast pace, there are new exciting things finished every day.
We are confident you are going to love our resort once you come back. The stage is set, this is the second call. Be ready to see the show!
For those about to rock, we salute you!
LOVE ALL SERVE ALL
When the going gets weird, the weird turn Pro.