I was pretty disappointed to get this email last night. Although the author put some nice spin on her message, it ultimately says that although they "care more for their customers than most will ever know", they won't do anything
for me with regards to putting at least some of the $1,300 I paid towards next years cruise, I never even asked for my money back. Any Ideas of how to proceed as mine were clearly unsuccessful? I feel like I'm being screwed by the company, I mean they didn't even offer me a t-shirt, but maybe I just have to accept it along with all of this other crap, and move on. However this turns out, I'm really moved and touched by all of the responses and feedback and appreciate all of the love and good vibes, Thank you.
This was the email which ultimately says "We're not going to do anything for you, but Hope you Have a speedy recovery!"
We are deeply sorry for this hard time that you are going through, and slightly confused by the email exchange at the bottom of this chain. Nonetheless, we realize that life is full of twists and turns and unexpected life lessons and hopefully you can emerge from all of this and find yourself in a healthier, happier space. I know it won't be easy, but you have our blessing.
I understand that you previously spoke with Paul in the travel department and he explained that there was nothing that we could do to credit your payment without having a travel insurance policy. We are faced with unfortunate circumstances all the time and do our very best to respond to them in the best way that we can, and apologize if you truly feel ignored even after speaking to someone in our office. I'm sure you've had a lot going on these past few weeks, and we have too. Please don't mistake a lack of ongoing communication with you as a lack of compassion for you - we really care more about our passengers than most people will ever know and we sincerely wish you all the best for a speedy recovery.
Cloud 9 Adventures
Director of Business Development