The Jam Cruise Forum

Whoops! Totally missed the shack jab.

I must've been really Aslaned when I typed that.

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"You are the crispy noodle in the vegetarian salad of life"

ppssshhfffttt!! Beer on keyboard.

Cannon, I'm so sorry about what happened to you. I do hope that Cloud 9 will do the very best that they can for you. In the meantime, I'm sending positive healing vibes your way. Keep smiling!

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get well soooooon! good luck! if theres one thing i've learned from my father, its that if you don't go away and just keep asking for the next level up, you will be heard! but yeah just keep being nice too! people are more down to be cool if your cool right?

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ah hell, y'all partyin now!?!

I was pretty disappointed to get this email last night. Although the author put some nice spin on her message, it ultimately says that although they "care more for their customers than most will ever know", they won't do anything for me with regards to putting at least some of the $1,300 I paid towards next years cruise, I never even asked for my money back. Any Ideas of how to proceed as mine were clearly unsuccessful? I feel like I'm being screwed by the company, I mean they didn't even offer me a t-shirt, but maybe I just have to accept it along with all of this other crap, and move on. However this turns out, I'm really moved and touched by all of the responses and feedback and appreciate all of the love and good vibes, Thank you.

Much Love,
cannon



This was the email which ultimately says "We're not going to do anything for you, but Hope you Have a speedy recovery!"

"Dear Cannon,

We are deeply sorry for this hard time that you are going through, and slightly confused by the email exchange at the bottom of this chain. Nonetheless, we realize that life is full of twists and turns and unexpected life lessons and hopefully you can emerge from all of this and find yourself in a healthier, happier space. I know it won't be easy, but you have our blessing.

I understand that you previously spoke with Paul in the travel department and he explained that there was nothing that we could do to credit your payment without having a travel insurance policy. We are faced with unfortunate circumstances all the time and do our very best to respond to them in the best way that we can, and apologize if you truly feel ignored even after speaking to someone in our office. I'm sure you've had a lot going on these past few weeks, and we have too. Please don't mistake a lack of ongoing communication with you as a lack of compassion for you - we really care more about our passengers than most people will ever know and we sincerely wish you all the best for a speedy recovery.

Warm Regards,
Kelly

:::::::::::::::::::

Kelly Viau
Cloud 9 Adventures
Director of Business Development

I wish you all the best luck in a speedy and healthy recovery... and I feel for you bro, I really do... a bad accident at that time made it impossible for you to attend the cruise... and hope that my words here do not hurt you any further, I am only trying to help here with this advice... I believe they did everything they could, even beyond that which is expected from a business company..., including a seemingly nice letter of response with a certain understanding of the situation. However, You did not ask for your money back, as bolded above. And you didn't ask for a T-shirt... so it may make one wonder... why you expect a business to somehow give you, your money back (that you did not ask for back)??? And before I seemingly get more cold and heartless here... I nominate that we take up a collection, as cruisers who believe in justice... to get "CannonSkid" on the JC10... and I also understand how you did not want charity, but sometimes a community of people, and not a business, will correct those unfortunate accidents of living in a free society... much love and hugs to you.

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Music doesn't lie. If there is something to be changed in this world, then it can only happen through music.
Jimi Hendrix

eGADS 2013?

I wrote that "I never even asked for my money back", referring to a cash refund, but rather, that the considerable sum of $1,300 that I gave to Jam Cruise be credited towards next years cruise, which I thought was a fair and reasonable request, even if they only credited a portion of my $1,300 towards next years cruise, it would be better than the "seemingly nice letter" and a claim that they are "unable to do anything". I'm sorry for the confusion man.

Best,
Cannon

Me too, Bro

EDIT: 2011 money has different value than 2010 accounting money in tax time... fyi.... you probably paid your "credit me for next year this year" with last years cash... welcome to the "global economy"... sorry bro, it's all accounted for... at the present time... just an observation...

The future cash will be more valuable, especially on JamCruise... in theory...

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Music doesn't lie. If there is something to be changed in this world, then it can only happen through music.
Jimi Hendrix

eGADS 2013?

Have you heard back from them yet? We had a big discussion at the office today, and we came to the agreement that cloud9 should do something to honor your patronage. Keep the community posted brother.

this, if it comes to it.

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"We're totally going to be the most obnoxious bunch of not-drunk motherfuckers ever."
"a perfect blend of functional and dysfunctional rolled into one smiling package of joy"
"What happened, you ran out of fabric?"

that's what I said as well

they could at least credit him with the amount over what MSC charged them for the space so that all he would have to pay for JCX would be the MSC portion of the cruise

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the HAT is back!!!! if you are looking for me check out the FRONT ROW!!!

Look this is gonna make me look like a total bitch...but this is what travel insurance is for.. why is Cloud 9 any different than any other business? If something goes wrong and I don't make it to Bear Creek should Swanee refund my camping spot? Should Paul refund my ticket? This is tragic but this is why you buy insurance. I bought insurance and I did not need to use it. Are you telling me I need to buy it but others don't and they will get credit? We all know people who used it this year.. I know most of us do know at least one couple .. and what about Eric and Tony? granted they were not in a tragic accident but they still didn't get to go.. shit, I wonder if Eric ever got his robe in the mail?? But anyway... Do I schedule a 9am flight out of Miami and expect to make it? You can't cherry pick the advice they give.."I'll book the flight after 1:30pm but I won't buy the insurance and I'll show up at 9pm and expect the boat to wait for me"

Cannon,
Dear sweetheart.. please put your energy into looking at other solutions..C9 is not going to do anything more...maybe you have other avenues? the nature of this accident might be something to look into? Without more understanding of what caused this fire we can't advise..but I can tell you C9 is now a dead end

EMBARKATION

Embarkation is approximately 1:00 pm on January 4, 2011. Check in will be from 1-5pm. The Ship will leave from Port Everglades Terminal 4 in Fort Lauderdale at exactly 6:00 pm on January 4, 2011. Guests are required to be onboard the ship no later than 5:00 pm. When the ship returns to Port Everglades on January 9, 2011, please plan 1-2 hours before disembarkation for Customs and Immigration clearance. It is recommended that passengers departing from the Fort Lauderdale Airport should schedule their flights after 12:30pm to allow sufficient time, if flying from Miami please schedule flights after 1:30pm. Book your flights at your own risk. Cloud 9 Adventures strongly recommends that you purchase travel insurance.

Hang in there Cannon
maybe things will come around your way

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the HAT is back!!!! if you are looking for me check out the FRONT ROW!!!

Miss Aslan wrote "granted they were not in a tragic accident but they still didn't get to go.. shit, I wonder if Eric ever got his robe in the mail?? But anyway... Do I schedule a 9am flight out of Miami and expect to make it? You can't cherry pick the advice they give.."I'll book the flight after 1:30pm but I won't buy the insurance and I'll show up at 9pm and expect the boat to wait for me"

?The difference between your friends cases and mine is that I was in a severe accident, resulting in a long hospital stay, several surgeries, and permanent disfigurement. I called the company from the hospital days before the cruise embarked to let them know, I did not simply schedule a flight too early and show up late, expecting them to wait on me. I called Spirit and they gave me flight credit for anytime in the next year. And if you had half your face melted off in a fire and missed Wannee, and talked to the kind folks at the Spirt of the Suwannee, Im pretty certain the Least they would do is refund your camping.

As touched as I am by the offer of a fund Tai and Bill, I would not feel right burdening the community like that but the offer makes me warm inside. Im healing very well already and the love and kind energy from friends, family and strangers has definitely helped a lot. Im sure this year will be a good one and ill be able to get on the boat and rage it with all of you who make up this beautiful community, maybe even if it means buying another full priced ticket. Thanks, this thought made my day brighter

Cannon,
You are not a burden!! We are a family and we are all happy to have you!!! Please NEVER hesitate to ask any of us for anything.. We all support each other in a million ways and I first and foremost want to be your cheerleader and rally behind you in every way you need!!!

I'm really happy that you are recovering from your accident. It's really great that the cruiseline gave you a credit to be used for a trip after you make a full recovery. I'm pretty sure that most cruiselines are flexibile when you are injured prior to your scheduled cruise.

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They call me Cruising Susan....heirloom seed bank | kratom